Last updated: October 06, 2024
PT. SOUF PERFORMANCE GROUP (“we,” “our,” or “us”) operates the website (“https://nellyhomestay.com”) and offers bungalow rentals using the third-party service provider Smoobu for bookings and payments. We are committed to protecting the privacy and security of your personal information.
We collect and process the following types of personal information when you interact with our website or services:
Personal Identification Information
Your name, email address, phone number, and physical address when you make a booking or contact us.
Payment Information
We use the third-party service provider Smoobu to process your payments. While we do not store your credit card details, Smoobu securely processes payment information.
Technical Data
IP addresses, browser type, device information, and other data collected via cookies to help improve our website performance and user experience. This information is primarily collected through Google Analytics.
We use your personal information to:
Process Bookings and Manage Reservations
We use your information to confirm and manage your bungalow bookings, send confirmation emails, and provide customer support.
Communicate with You
To send booking confirmations, respond to inquiries, and provide information related to your reservation.
Improve Our Services
We use analytics data (collected through cookies) to improve website functionality and customer experience.
Marketing Communications
If you have opted in to receive marketing materials, we may send you promotional content related to our services. You can opt out of marketing communications at any time.
Security and Fraud Prevention
We may use your data to ensure security, detect fraud, and maintain the integrity of our services.
We may share your personal information with third-party providers for the purposes outlined in this Privacy Policy:
Smoobu
We use Smoobu for booking and payment processing. Your personal data will be securely shared with this platform to complete the booking process.
Google Analytics
We use Google Analytics to track website traffic and user behavior. This data helps us optimize our site and understand how users interact with our services.
We do not sell your personal information to third parties.
We retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. The retention periods are as follows:
You may request the deletion of your personal data at any time by contacting us at info@soufperformance.com.
As a user, you have the following rights regarding your personal data:
Right to Access
You may request details of the personal information we hold about you.
Right to Rectification
You have the right to correct or update your personal information if it is inaccurate or incomplete.
Right to Erasure (“Right to be Forgotten”)
You may request that we delete your personal data, subject to legal and contractual obligations.
Right to Restrict Processing
You have the right to request that we limit the processing of your personal data.
Right to Data Portability
You may request to receive your personal data in a structured, commonly used, and machine-readable format.
Right to Object
You can object to the processing of your personal data for marketing purposes at any time.
To exercise any of these rights, please contact us at info@soufperformance.com.
We take appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, or damage. We trust third-party services like Smoobu and Google Analytics to handle and secure data appropriately, in compliance with applicable privacy laws.
We use cookies and similar tracking technologies to enhance your user experience on our website. For more information, please refer to our Cookie Policy.
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and where appropriate, we will notify you by email. The “Last updated” date at the top of this page will reflect the latest changes.
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
PT. SOUF PERFORMANCE GROUP
Jl. Raya Kerobokan No.98,
Kerobokan Kelod, Kec. Kuta Utara,
Kabupaten Badung, Bali 80361, Indonesia
Email: info@soufperformance.com
PT. SOUF PERFORMANCE GROUP
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